TERMS & RETURNS

Buying from SHIPPA.

Plain terms for made-to-order garments, written against what actually happens when you order. South African consumer law (the Consumer Protection Act 68 of 2008, "CPA") applies and nothing here takes away a right it gives you.

1 · Who you are buying from

SHIPPA, Johannesburg, South Africa. Orders and support run on WhatsApp +27 65 833 6737 and by email at mphosegota@gmail.com.

2 · How an order is made

You build a wheel in the Calendar Maker, send it on WhatsApp, and we reply with the final price, the size and the delivery method in writing. An order only exists once you have confirmed that message and paid. A wheel you build on the site is not an order and costs nothing.

3 · Paying

We send an invoice in the chat with EFT details, and a card payment link on request. We never ask for your card number, PIN or online banking password — in a chat or anywhere else. If a message claiming to be us asks for those, it is not us.

Production starts once payment reflects. Prices are in South African rand and include VAT where it applies.

4 · Making and delivery

Each garment is printed to order. Allow 5 to 10 working days for printing, plus courier time — usually 1 to 3 working days to a main centre and longer to outlying areas. We confirm the actual dates in the chat before you pay, and we tell you if they slip. Collection in Johannesburg can be arranged.

5 · Changing your mind

Every wheel is computed from one person's birth date and printed for them, which makes it a custom, made-to-order good. Once printing has started we cannot resell it, so change-of-mind returns are not possible after production begins. Before production begins you may cancel for a full refund — just say so in the chat.

If you bought as a result of direct marketing from us, the CPA gives you five business days to cancel. Where that applies it overrides the paragraph above.

6 · If something is wrong with it

This is where your rights are strongest and we will not argue with them. Under section 56 of the CPA you may return a garment within six months if it is faulty, defective, or not what was agreed — a bad print, a flaw in the cloth, the wrong size against what was confirmed, the wrong colourway. You choose: repair, replacement or refund. We pay the return courier on a faulty item.

Normal wear, washing damage, or a size you chose against our written advice are not defects. Wash cold, inside out, and do not iron directly on the print.

7 · Sizing

Measurements are given in the chat before you pay. Ask for them. A size you confirmed is the size we print, and a change of mind about fit after production is not a defect — though talk to us, because we would rather you wore it.

8 · The AR scan

Scanning runs in your phone's browser over https and uses your camera on the device only — no image is uploaded or stored. It needs a reasonably modern iPhone or Android and decent light. It is part of the artwork, not the thing you are buying: a garment is not faulty because a phone will not scan it.

9 · The artwork

Your wheel is computed from your details and is yours to keep, share and print for yourself. SHIPPA keeps the design of the wheel system, the glyph set and the site. We may show your wheel as an example only if you say we may.

10 · Complaints

Tell us first — WhatsApp is fastest. If we cannot resolve it you may approach the National Consumer Commission or a recognised consumer-goods ombud. See also our privacy policy for how your details are handled.

These terms are offered in good faith and describe how SHIPPA actually trades. They are not legal advice; have an attorney review them before you rely on them in a dispute.